Problem: Release 99.9.9 vastly increased complexity of the product capabilities There was a concern that the installation process would become too complicated, even for customers not using the new features Old installer technology placed constraints on the install process Enabler components need to be installed at key points in the process My role: Product owner… Continue reading Complex Installation Process
Category: Case Study
Hybrid Wireframes in Balsamiq
Problem: The workflow designer tool allows consultants to visually design workflows. They can bring in many supporting resources, however it can be hard to access information about the version of the resources being used. This can cause confusion, introduce bugs and stall debugging efforts. My role: Product Owner and lead researcher on the project. Background… Continue reading Hybrid Wireframes in Balsamiq
Developing User Personas
Situation: Our largest customer has multiple deployments of our product, used in various ways across the organisation. Yet, we do not fully understand the way they use our product, and have difficulty understanding some of the feedback received from them. My role: Product owner Research: Worked with the customer engagement manager to stand up a… Continue reading Developing User Personas
Adding hashtags to Strava records
This was a solo student project prepared for a short course offered by RMIT.
Case Study – Product Team Process
Situation: For 2 years I had been the sole member of the Product Owner Team for a large and complex document management software suite. Two additional resources were hired into the team within a short period. My role: Lead Product Owner in a team of three. Goals: We had to bed down consistent processes, sharing… Continue reading Case Study – Product Team Process
Product licensing
Problem: A large, mature enterprise information (document) management system. Licencing had not been enforced and relied on customer goodwill. We wanted to introduce licence enforcement. The challenge was to take into account existing customers who may be near or have exceeded their licence count, especially given they may have long delays to approve additional licence… Continue reading Product licensing
Co-authoring feature
Software: Information management platform. Problem: Allow users to collaborate on documents stored in a controlled document management system. The feature must be easy to use (facilitate business) and also respect existing permissions and controls (maintain integrity). All activity must be audited (governance). My role: I was the Product Owner and lead researcher on the project.… Continue reading Co-authoring feature